Refund policy

Consumable Product Policy

Due to the nature of consumable wellness products, all sales are final once your order ships, except in the cases below.

Eligible Refunds

We will offer a refund or replacement if:

  • Your product arrives damaged

  • You receive the wrong item

  • A product defect is confirmed

  • A pre-order is canceled before it ships

You must contact us within 7 days of delivery and include photos showing the issue.

Taste preference, individual results, or “I didn’t feel anything” do not qualify for refunds.

Order Cancellation

You may cancel:

  • Pre-orders anytime before fulfillment

  • Regular orders within 12 hours of purchase (if not already shipped)

Non-Returnable Items

  • Supplements

  • Opened packaging

  • Discounted items

  • Gift cards

How to File a Claim

Email info@neurohackboost.com with:

  • Name & order number

  • Photos of packaging + product

  • Description of the issue